KB: “Cannot obtain the value from this computer 0x80041002" error message after the Windows Intune service is upgraded to a new release

After the Windows Intune service is upgraded to a new release, you may receive the following error message in the Windows Intune administrator console as the error message relates to the Endpoint Protection agent:

Status
Cannot obtain the value from the computer.
0x80041002

This problem occurs due to a race condition that can happen because the new Windows Intune agents have not yet been installed. This race condition should resolve itself within 24 hours or as the new agents are installed. Your computer is protected during this time.

If the problem persists after 24 hours, contact Windows Intune support.

For the latest version of this KB article please see the following:

KB2891801– “Cannot obtain the value from this computer 0x80041002" error message after the Windows Intune service is upgraded to a new release (http://support.microsoft.com/kb/2891801)

J.C. Hornbeck| Solution Asset PM | Microsoft GBS Management and Security Division

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