Support Tip: Deploying large templates in AppController fails with "Server operation did not finish within user specified timeout '90' seconds"

~ John Behneman| Senior Support Escalation Engineer

Hello everyone, John Behneman here again. Here’s an issue I saw the other day that you might run into when deploying large templates to Azure using App Controller:

Issue

Deploying large VM templates (e.g. 40 gigabytes or larger) to Azure using AppController 2012 fail although smaller templates (e.g. 10 gigabytes) succeed. When verbose logging is enabled the following event is logged:

[0]1260.3228::07/19/2013-21:14:14.417 [Microsoft.SystemCenter.CloudManager.Providers.Azure] [] [Information] :CompositeProviderOperation.IOperationStatusListener.OnException{compositeprovideroperation_cs159}( 0000000001EE549C )Exception reported (Server operation did not finish within user specified timeout '90' seconds, check if operation is valid or try increasing the timeout.).

Cause

This typically occurs with home users using a consumer grade high speed ISP connection that changes speed (e.g. from 15 Mb/s to 3Mb/s) after a few minutes use. This appears to be a somewhat common cable ISP practice.

Resolution

To resolve this issue, edit the Microsoft.SystemCenter.CloudManager.Providers.Azure.exe.config file and add the AzurePageWriteRequestSizeInKiloBytes and MaximumConcurrentAzurePageWriteRequests settings below, then restart the App Controller Windows Azure Provider service.

Location of the Azure provider file:

%PROGRAMFILES%\Microsoft System Center 2012\App Controller\api\bin\Microsoft.SystemCenter.CloudManager.Providers.Azure.exe.config

Stanzas to add between the appSettings tags:

More Information

For information on how to enable logging please see the following TechNet article:

Troubleshooting System Center 2012 - App Controller: http://technet.microsoft.com/en-us/library/hh546551.aspx

John Behneman| Senior Support Escalation Engineer | Microsoft GBS Management and Security Division

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